I've read that making calls through WiFi is not the best method, but I also can't make outgoing calls with 4G. What should I do?
‣
Click here to check if your problem cannot be resolved for now and what we're working on.
‣
- Reinstall the app. This ensures you have the latest version, but also helps rule out other potential issues. Click here for step-by-step reinstallation instructions.
- Does your phone have the latest update? If not, update your phone.
- Restart your phone. Did this help?
‣
It's possible that your mobile provider has poor coverage in the specific location where you're working or staying. Your internet works fine when you send messages through apps or browse the web, but making calls through the app doesn't work. You can investigate the following:
‣
- No. Then we can conclude that the location where you are/were has poor coverage through your mobile network.
- Yes, continue reading.
‣
- Yes, they indicate there's an issue. In that case, this would need to be resolved before we can determine if there's something wrong on our end.
- If no, continue reading.
‣
- Continue reading below under 'The problem is not yet resolved' and indicate what your colleagues are experiencing. If there are none, you can skip this step.
The problem is not solved yet
‣
- Open the app.
- Go to Profile.
- Go to App preferences.
- Scroll all the way down to Debugging.
- Turn on Remote Logging.
- Click Send under Send today's activity.
‣
- Make sure Remote Logging is enabled.
- Click Send feedback.
- Briefly describe your problem. For example:
- 'I can make outgoing calls with the app, but I can't receive incoming calls.'
- Provide a few examples of when it happened with as specific date and time as possible. For example:
- March 12 at 13:13 with phone number 0612345678.
- Today at 13:15 with phone number 0678910112
- Click on Send feedback.
‣
- Make sure Remote Logging is enabled.
- Note a few examples of when it happened with as specific date and time as possible. For example:
- March 12 at 13:13 with phone number 0612345678.
- Today at 13:15 with phone number 0678910112
If you'd like to troubleshoot the problem with us, please contact us.
Just click on the call icon in the bottom right corner of this page.