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Het geluid hakkelt

The customer and/or I notice that there is noise or that I occasionally drop out.

‣

Are there any known issues on our end?

Click here if your problem can't be solved right now and what we're working on.

‣

Are you calling via WiFi?

Try calling via 4G/5G. Is your problem solved or does this work better? Then we recommend you to call via that network for better reachability. Read here more about the network.

The problem is not solved yet

‣

Enable Remote logging.

Open the app.
Go to Profile.
Go to App preferences.
Scroll all the way down to Debugging.
Turn on Remote Logging.
Click Send under Send today's activity.

‣

Send feedback.

Make sure Remote Logging is enabled.
Click Send feedback.
Briefly describe your problem. For example:

'I can make outgoing calls with the app, but I can't receive incoming calls.'

Provide a few examples of when it happened with as specific date and time as possible. For example:

March 12 at 13:13 with phone number 0612345678.
Today at 13:15 with phone number 0678910112

Click on Send feedback.

‣

I want to contact customer service to solve my problem.

Make sure Remote Logging is enabled.
Note a few examples of when it happened with as specific date and time as possible. For example:

March 12 at 13:13 with phone number 0612345678.
Today at 13:15 with phone number 0678910112

If you'd like to troubleshoot the problem with us, please contact us.

Just click on the call icon in the bottom right corner of this page.