Ik ontvang geen inkomende gesprekken

Your colleague is receiving calls, but nothing is happening on your end.

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Are there any known issues on our side?

Click here to check if your problem can't be resolved at this time and what we're working on.

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Is everything up to date?

Reinstall the app. This ensures you have the latest version, but also rules out other potential issues. Click here for step-by-step reinstallation instructions.
Does your phone have the latest update? If not, update your phone.
Restart your phone. Did this help?

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Are you calling over WiFi?

Try calling over 4G/5G. Is your problem resolved or does it work better? If so, we recommend using that network for better availability. Read here for more information about the network.

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Are you using Bluetooth on your phone?

Turn off your Bluetooth. Does it work now? Read here for more information.

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I have a Huawei phone.

Due to trade restrictions, Huawei phones do not support Google Push Notifications. This is why incoming calls don't work on Huawei devices.

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Phone setting: 'Always run in the background'.

Due to Android restrictions, our apps are limited in how they can run in the background. Therefore, for incoming calls, we first need to send a message to wake up the app. If the app does this and reports back in time, we'll forward the call to the app. The messages for this are processed by a new middleware component.

This often ensures that incoming calls are more reliable. However, there are also device-specific issues. That's why you can enable 'Always run in the background' on Android. This allows the app to respond quickly enough to the notification with minimal battery usage.